Find All the Answers Before You Start
Starting a franchise is a big decision, and clarity matters.
Here’s everything you need to know before joining the TenTen family.
Investment & Costs
How much capital do I need to open a TenTen branch?
The required investment depends on the branch size and target location.
Overall, it’s a well-calculated, realistic investment level for successful quick-service restaurant models. Once you reach out, we’ll provide a detailed cost study tailored to your region and desired branch format.
Is there a franchise fee?
Yes, the franchise fee grants you full rights to the brand, operational system, and ongoing support.
The amount varies based on your selected model and space, and we’ll share exact figures once we identify your preferred setup and market.
Are there any additional annual fees?
There’s a small monthly operational percentage that covers ongoing support and centralized marketing.
It’s a carefully structured fee designed to align your success directly with the brand’s growth. All details are outlined transparently in your franchise proposal.
How long does it take to recover my investment?
Depending on your location and sales performance, the average payback period ranges between 18 and 36 months.
Do I need extra liquidity after opening?
A portion of your initial investment covers early-stage operations, but we always recommend keeping a small financial reserve for the first three months to ensure smooth performance and stability.
Are profits fixed or location-dependent?
Profitability depends on the site and local market conditions. However, TenTen’s operational system is designed to help you maintain consistent performance. Choosing the right location and following brand standards are key to maximizing your return.
Operations & Quality
Do I need previous experience in the restaurant industry?
Not necessarily, you’ll receive full hands-on training and a step-by-step operational system that makes running your branch clear and manageable.
What truly matters is your commitment to standards and active management, the TenTen system and support team take care of the rest.
Who handles staff training?
We provide complete training for you and your entire team, ensuring everyone is fully prepared before launch.
Even after opening, we continue to monitor performance and offer refresher training whenever needed.
How do you maintain the same quality across all branches?
Quality isn’t left to chance, it’s built into the system.
All ingredients come from approved suppliers, recipes follow precise brand standards, and regular audits ensure every branch delivers the same TenTen taste and consistency.
What if I face operational challenges?
Operational issues are normal in any business.
That’s why our dedicated support team is always ready to assist, whether it’s staffing, daily operations, or performance improvement.
You’ll never face challenges alone.
Can I change the menu or add new items?
The menu is standardized and carefully developed to reflect the TenTen brand and customer expectations.
However, we welcome new ideas and discuss them as part of broader brand development, not at an individual branch level.
Where do the ingredients come from?
Core ingredients are sourced through approved suppliers to ensure consistent quality and flavor.
You’ll receive a list of authorized vendors, and some key items are provided through our centralized supply system.
How long does it take to get a branch ready for operation?
The timeline depends on the site and branch size, but it’s fully defined from day one.
Once the agreement is signed, we provide you with a clear execution plan and timeline for your launch.
Support & Training
Is training only before the opening, or ongoing?
Training doesn’t stop once you open your doors.
Before launch, we prepare you and your entire team thoroughly, and after opening, we continue to provide periodic training and updates whenever needed.
Who trains new employees if the team changes?
No matter how your team evolves, training is always available.
We offer onboarding for new hires, either on-site at your branch or through our dedicated training center, ensuring every employee understands the system from day one.
What kind of support will I receive after opening?
That’s when the real partnership begins.
You’ll receive continuous operational follow-up, regular visits, marketing assistance, and hands-on solutions for any challenges you encounter along the way.
Is the marketing support practical or just theoretical?
Our marketing support is real and action-driven.
We run centralized brand campaigns and provide each branch with customized marketing tools tailored to its location and audience.
If I face management or operational difficulties, will TenTen help?
Absolutely, we’re invested in your success.
Our operations, marketing, and quality teams are ready to assist you promptly, helping resolve any issue quickly and efficiently.
Does the ongoing support require extra fees?
No additional fees are charged.
Ongoing support is part of your franchise system and included in the agreement, it’s built into how we ensure your branch continues to perform successfully.
Growth & Expansion
Can I open more than one branch?
Yes, TenTen prioritizes partners who show commitment and ambition for growth.
We provide a structured expansion plan tailored to your performance and adherence to brand standards.
Is the franchise exclusive to certain areas?
Each partner is granted a defined geographic territory specified in the franchise agreement.
This ensures you have a clear market without competition from other TenTen branches in your area.
How do you help me increase sales and grow my business?
We offer you seasonal and local marketing plans, regular menu updates, and proven customer acquisition and retention strategies.
Your growth directly contributes to the brand’s overall success.
Can I expand outside of Jordan?
Yes, international expansion is possible, but priority goes to partners who have achieved strong local performance.
Global growth opportunities are evaluated based on proven success and market readiness.
If my branch performs well, do I receive extra support for upgrades or improvements?
Absolutely, we continuously provide updates in operations, marketing, and interior design to keep your branch aligned with the latest brand standards and market trends.
Do profits increase over time or remain stable?
Profits tend to grow as customer loyalty strengthens and operations expand.
The more you stay consistent with the TenTen system and invest in local marketing, the more your sales will naturally increase over time.
Legal & Commitments
What is the duration of the franchise agreement?
The franchise agreement is set for a specific term, determined by the investment level and branch format.
The duration is designed to ensure full return on investment and profitability, with an option to renew if both parties are satisfied with the results.
Is the agreement renewable?
Yes, the agreement can be renewed under clear terms, based on performance and adherence to TenTen’s operational and brand standards.
Am I required to buy from specific suppliers?
Yes, certain key ingredients must be sourced from approved suppliers to maintain consistent quality.
This isn’t a restriction, it’s a guarantee that every customer enjoys the same trusted TenTen experience.
What happens if I want to sell my branch or add a partner?
Any ownership change requires prior approval from TenTen’s management to ensure the new partner meets brand standards and maintains quality.
The process is allowed but follows clear contractual procedures.
Am I required to open a specific number of branches?
There’s no obligation to open multiple branches.
However, partners who demonstrate strong performance and commitment are given priority when it comes to expansion opportunities.
What are my main legal obligations as a franchisee?
Your primary responsibilities include adhering to operational standards, maintaining quality levels, and paying the agreed-upon fees.
All legal terms are structured within the contract to protect both parties and ensure a fair, transparent partnership.
Still have something on your mind?
No worries! Our team is here to answer every question
and guide you through the process step by step.
